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Brides By Demetrios - Terrible Experience
DO NOT USE BRIDES BY DEMETRIOS. First, let me start by saying my dress is beautiful but the customer service is TERRIBLE. And this is why: 1) I went to the Scottsdale location and found my dress rather quickly, which was great. However, I was told that the store did...
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Anonymous
William

You got what you wanted.Stop griping.And don't beat anyone else over the head with it for the rest of your life.End result is all that matters."Service with a smile" was a slo...

2.4
I didn't like
  • Terrible customer service
#1136192
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I purchased a dress for my daughter's wedding. The measurements were taken when I ordered. They measured me as a size 18w, stating that because of my waist I was an 18. When I picked it up, it was so huge, long and wide. I would have to grow 6 ins. And gain 50 lbs.. ...
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1.0
I didn't like
  • Trouble of trying to get refund
  • Terrible customer service
#907756
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Do NOT order a dress from this place if you live out of state!!!!! Ordered my bridesmaids dress which was (213.00) gave my measurements over the phone. The bride picked up my dress and it was HUGE way too big. I live in another state take it to an alternative place...
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Anonymous
Anonymous

Did you ever get your refund ?

#820114
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Bridesmaid Dress Review

We buoght bridmaids dresses in Oct. 2015 we have yet to receive them. Horrible customer service this reflects on the designer for allowing this to happend. Very dicusted overall. Customers beware this isn't a professional establishment by far.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
#801467
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Do yourself a favor and do not do business with Brides by Demetrios in Atanta, GA. We should have known by our first encounter to run the other way. We walked in on a Sunday afternoon and told the young lady at the front desk that we wanted to look at brides maid...
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I liked
  • Initial sales person
I didn't like
  • Manager attitude
  • Lack of communication
  • Trouble of trying to get refund
#707125
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Brides By Demetrios Dress Review

My Daughters wedding is 4 weeks away and I still don't have my dress or even an eta! No responses for management t callbacks Nothing other than "it coming" today someone from Demetrios called and told me she'd look into it but it's an "industry proble.m" what? China is holding them??
1.0
Details
Customer service
#703269
Reply to reviews
I had an appointment to look for a wedding dress. I called 1-hour in advance to let them know that I was waiting on my sister who traveled 3 hours to shop with me was running 15-minutes behind, which would make me about 15-minutes or less late to my appointment. Agnes,...
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Lyndhurst, Ohio
I liked
  • Window display
I didn't like
  • Agnes
  • Manager attitude
#619310
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Everything was well until I asked to do the alterations in Schaumburg. The original veil that I bought with the dress, was sold to other person and they only call to apologize and refund my money... Then, I decided to buy another veil, when I took it from the bag I...
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2.0
#617989
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Brides By Demetrios Dress Review

What's the point of buying the dress of your dreams if your seamstress is careless! Do not have your alterations done at Demetrios Bride Irvine Spectrum. In fact if you don't know a good seamstress buy your dress somewhere else!
#592455
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The sales lady that helped us pick out the dress was great to work with. However, the whole wedding dress experience was tarnished by the rude management team and other people that were at the front desk. They were not apologetic at all that the $750 belt we...
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#470684
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