Not resolved
2 comments

My fiance and I purchased a wedding dress, petty coat,veil, tiera & flower girl dresses from the tacoma Wa, location 2007. My veil & dress were delayed for a few months & when I did recieve it, they both were the wrong colors!

The managment & staff refused to do anything about it because my fiance signed some pw at pos. He had to because it was his cc. Anyway, after pleading with them & being told if I left the property w / the goods I would have no chance of possible exchange, I had to leave it behind & wait for the district mngr to contact me.

So here I was with a few months untill my wedding day with a white dress & an egg shell veil!

It was sooo noticable! BBD was lying to me saying that I ordered these mixed colors, which I didnt ! After a few weeks of trying to get something done, I found a reciept w/ my exact order on it for the veil & dress, so there was no more refuting it, right? Wrong!

They never changed the colors of either dress or veil, because at pos/initial purchase my fiance signed the fiance reciept & in small writing it stated no exchange or refunds!

This obviously counts despite the fact that they messed up, but they didn't want to work w/ me at all, so I took a loss of $3,500 & never got the colors right! They were so rude & had no regard for there customers.

Review about: Brides By Demetrios Dress.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Rogovatoye, Belgorod, Russian Federation #287325

I am having a problem with my dress as well. Have they been sued because of this?

i am out 2000 on a dress because they ordered it way too big and wont even help me with alterations and other tailors wont touch the dress. i am 6 weeks out from my wedding.

Anonymous
to jamie #594020

Go into the store speak to the manager in a calm low tone and ask her to contact coorporate on your behalf. They have someone in New York that handles just these types of problems. They will help you.

You May Also Like