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Do not Shop at Brides by Demetrios!!!!!!!!
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Jul 31, 2008 Brides by Demetrios complaint by Mverlinsky |
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I bought my dress from the Schaumburg, IL store, amd they were sooooo sweet to me until I gave them the money.... Then, they discountinued the bridesmaids dresses and told us we can get any other dress we want, so we spent another 3 hours trying on dresses, finally picked one out that we all agreed on came up to tell them that this was the one we wanted.."oh, well this is not the same brand, so that will be $100 a person" after they told us that we can pick any dress in the store and they will pay the difference. So we went back and got the right one that we were allowed to pick. Then, it took 8 months for the dresses to get here, and every week they said that they would be here within a week, this went on for 3 more months. Finally we had the dresses, and the regional manager said that we can have free alterations. When one of my bridesmaids came in to get her alterations, Katie, the manager told her that I(the bride) is a liar and was putting words in her mouth and she never promised us these alterations. She also refused to call the regional manager on her cell phone. Then the receptionist called and it was a 2 second phone call and the regional manager approved it. After the alterations were done, my friend called to go and pick it up and Katie picked up the phone and took her info to call her back and of course never did. My friend called again a week later and the receptionist gave her the number of the seemstress to call her herself, and the seamstress said that the dress had already been there for over 2 weeks and she can go and pick it up.
NEVER GO THERE, THEY ARE AWFUL AND I HAVE HAD THE WORST EXPERIENCE WITH THAT STORE.
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Brides by Demetrios Complaints
1. Written by Anonymous, on 12-01-2009 23:44
I'm so sorry that you had to go through that experience. As a former Demetrios consultant, I know first hand how the process goes. Trust me, it is sometimes very frustrating to us when we try to give a customer the best service and things like backups on shipping dates or other things come up . I've worked at another popular bridal salon where the same thing happened. Just to let you know though, the bridesmaids dresses at demetrios are not owned by them. They're owned by different companies that have their own shipment schedules and product availablilty. Many times those companies discontinue styles without notice unfortunately. And if that company is available at other stores and discontinues a dress style, the same thing would occur as it did at Demetrios. It sounds as if that's what happened. It's no fault of Demetrios on that part. However, you should have been made aware that the dress was discontinued before hand if at all possible. The other mishaps that occured did seem odd to me. Again, I'm sorry for what happened. I hope other viewers and potential clients give Demetrios a chance despite this particular circumstance.
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